Effective Date: 23 June 2026
Website: https://deromanz.com/

Introduction

At De`Romanz, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.

Return Eligibility

To qualify for a return:

  • Item must be requested for return within 14 days of delivery
  • Item must be unused, unworn, and in original packaging
  • All tags, labels, and accessories must be included
  • Proof of purchase is required

Non-Returnable Items

We do not accept returns on:

  • Items damaged due to misuse or negligence
  • Sale or clearance items (unless faulty)
  • Items without original packaging or tags

Refund Process

Once we receive and inspect your returned item:

  • You will receive an email confirmation
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5–10 business days to appear depending on your bank

Exchanges

We only replace items if:

  • They are defective or damaged
  • You received the wrong item

If you need an exchange, contact us before sending your item.

Shipping Returns

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked shipping service
  • We are not responsible for lost return parcels

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Contact your bank (processing delays may occur)

If still unresolved, contact us directly.

Order Cancellation

  • Orders can only be cancelled before dispatch
  • Once shipped, the order cannot be cancelled but may be returned after delivery

Contact Us

For returns, refunds, or support:

Website: https://deromanz.com/
Email: Support@deromanz.com
Phone: +44 791 694 6394